Jw Marriott Desert Springs Resort & Spa, Palm Desert

The hotel has a stunning design with a remarkable atrium and fun amenities like gondola rides, which really set it apart. The staff provided exceptional service, making me feel truly valued during my stay. On the downside, some dining options didn't meet expectations, and the rooms were in need of updates to keep up with modern standards. Overall, it was an enjoyable stay, but a few areas could improve for a more complete experience.

I enjoyed a delightful stay at this resort, especially appreciating the family-friendly holiday activities and the warm, accommodating service from staff. The dining options were varied, with Mikado and Rockwood Grill standing out as highlights, though some restaurants didn't quite meet my expectations. The pool area was fantastic for both relaxation and family fun. However, I did notice some areas that could use improvement, particularly in terms of room updates and certain dining experiences.

This hotel offers a unique experience with impressive amenities and activities, but some aspects could use improvement. While the staff is generally attentive, maintenance issues and room conditions detracted from the overall experience. Additionally, varying seasons dramatically affect service quality.

I had a mixed experience at the hotel. While the lush grounds and pool areas were stunning and provided a relaxing atmosphere, the room I was in felt outdated and had construction noise that disrupted my stay. The level of service was inconsistent; some staff members were exceptionally helpful, while others seemed rushed and less attentive. Overall, I'd say it has potential but definitely needs improvements, especially given the price.

My recent stay at the JW Marriott Desert Springs Resort was mostly enjoyable, with fantastic amenities and beautiful architectural features like the expansive atrium and gondola rides through the picturesque grounds. The customer service was top-notch, making me feel welcomed throughout my visit. However, I did encounter some noise issues from construction that affected my room experience, and the dining prices can be steep for a family. Overall, it was a lovely getaway, especially for those seeking relaxation and leisure activities.